The Splash


The Windmill

Flood Link


The following articles and statistics have been gathered together since the Flooding of 2013-4.  I particularly draw your attention to a video created by a local resident at flooding video.

Flood Plain Maps as of August 2015

We have managed to acquire the following flood plain maps from the Environment Agency.  As well as the one for Wraysbury as pictured below, there are also ones for Horton and regions of Wraysbury.  The Environment Agency say they can be shared so please follow the links below the picture to display or save the relevant maps.
Wraysbury Flood Plain

The links below are to the relevant maps.

Wraysbury Parish
Hythe End
Wraysbury East
Wraysbury North East
Wraysbury South West

DEFRA: Securing the Future of Flood Insurance.

The Parish Council have replied to a recent Consultation Document regarding the continuance of flood insurance provision. The Flood Re proposal will replace the Statement of principle that expired on the 30th June 2013. Until the implementation, the Government and the ABI have agreed to roll over those existing principles month by month from the beginning of July 2013 until the new Flood Re proposal is in place.

The attachments below are the documents regarding Flood Re that the Council felt the need to scrutinise along with a copy of our reply.

20130626 Final Flood Insurance Introduction.
20130626 Final Future of Flood Insurance.
20130626 Final Flood Insurance MOU June.
20130627 Final Flood Insurance Consultation.
20130627 Final Letter to Consultees.
PC Reply

The Parish Council are very much aware of a possibility of flooding at some point in the future. Therefore, we have added this FLOOD LINK to our website, to help provide some guidance to Parishioners.

Below are some web links which you may find helpful and interesting

DEFRA letter re post second reading

DEFRA letter pre committee stage

Results of Government consultation on insurance in areas of flood risk

Compressed (zip) file of the screen shots of river levels from EA and other sources Jan-Feb 2014

Below are the saved comms from the Jan/Feb 2014 floods

 Support post floods from RBWM

There is a considerable amount of information on the RBWM web site at

For example:-

Royal Borough of Windsor and Maidenhead Flood Relief Fund

The RBWM Flood Relief Fund is available to provide financial assistance (up to £500) to residents of the Royal Borough who suffer hardship and distress or are in a condition of need as a result of local flooding.  Contributions can also be made from the fund towards some flood protection measures.  Due to the limited funds available, it will not be possible for the Fund to cover the total cost of any losses incurred.  The Council would also expect residents to seek redress through their insurance companies.

Please complete the on-line application form to make a claim for financial assistance towards the cost of damage or loss incurred.

Berkshire Flood Recovery Fund

Berkshire Community Foundation's Flood Recovery Fund is offering financial help for residents, businesses and community groups affected by the flooding.

Easy to access and apply for, the funding offers grants for:

More information from Berkshire Community Foundation at, email or call 0118 930 3021.

;Repair and Renew Grant

This government grant is available from 1 April 2014 and aims to fund additional future flood prevention for homes and businesses which have been flooded since 1 December 2013.

Administered by the council, the fund is designed for repairs over and above those covered by insurance and will be subject to certain criteria.

Please complete the on-line application form to apply for funding.


  Royal Berkshire Fire and Rescue Service

Flood Survey
The Royal Berkshire Fire and Rescue Service would like to know how residents, businesses and communities across Berkshire thought that Royal Berkshire Fire and Rescue Service (RBFRS) performed during the winter floods.
The aim of the survey is to help RBFRS review what was done well and where improvements could be made in future. We have already gathered a vast amount of information from the professional and voluntary groups that worked alongside us but we would also like to hear from you as members of the public.
If you were affected by the floods, please help us by completing the survey, which should take about 10 minutes. Your feedback could potentially make a real difference to the actions taken should such an incident happen again.
You may not have been directly affected by flooding, but you may have contacted RBFRS for advice or assistance. .

Results of the survey will be analysed and included in a report which will be available on our website.
This survey runs until 14 June 2014.
To access the survey please visit:
And follow the link on the home page


 Important information re: flooding

Current Information from Thames Water - click on pictures to link to document

Sewer Flooding Leaflet


Wet Weather Advice Sheet


Press Release from RBWM
Flood recovery and planning for the future top priorities for Conservative Council

As the flood water subsides, the Conservative-led Council calls publically for dredging and urgent investment by the Government in the Lower Thames Scheme.

In a series of motions put forward by Conservative Councillors at last night's Council meeting, praise was heaped on all those who responded to the events of earlier this month - and a serious look to the future of flood prevention was endorsed.

The recent visit of the Prime Minister at a meeting chaired by the Leader of the Royal Borough of Windsor & Maidenhead, Cllr David Burbage (Con, Bray), gave him the opportunity to speak candidly with people directly affected in Wraysbury - and now residents are being assured that the focus on helping them through this difficult time and renewed focus on prevention measures are top priorities.

The recovery process is ongoing, with the Community Hubs up and running (they may end today), urgent road and footpath repairs underway, sandbag disposal or storage advice being provided and flood debris drop-off points for uninsured homeowners set up.

Cllr Colin Rayner (Con, Horton & Wraysbury) said: "The residents and flood wardens, together with Council staff and many others, did as much as they could during the floods - and wished they could have done more.  By bringing a motion that calls for regular dredging of the Thames to Council I hope we can set the ball rolling for some of the important measures that are not entirely in the Council's control.  We will continue to fight on behalf of our residents now that the waters are receding and for as long as it takes."

Cllr Carwyn Cox (Con, Hurley & the Walthams), Lead Member for Environmental Services, added: "Our commitment to putting residents' needs first will, of course, extend to the clear up and recovery operation as in every other area of the Council.  We know this might be a long process, but we will make sure that the right lessons are learned from the events of the last few weeks and focus on helping residents now and in the long term."


From: Anne Dackombe []
Sent: 26 February 2014 18:13
Subject: Flood update

Dear Councillors

The Flood Recovery programme is now firmly established with the many strands either progressing well or, in a growing number of cases, complete.

  • Much of our focus has been on residents - and this continues to be so.  However, over the past few days we have been looking at providing information to businesses affected by the floods and we now have up-to-date information about the various schemes available on the council's website.
  • The town managers and visitor manager have joined forces to make sure the "open for business" message for Windsor is pushed across a wide area and they are developing a marketing campaign to ensure a more positive focus on welcoming shoppers and visitors.
  • We have also turned our attention to farmers, many of them suffering greatly, and the website now contains information about the Farming Flood Recovery Fund.
  • By the end of this week we hope to have all unused sandbags stored in council facilities for future use (here's hoping we won't need them for a very long time!)
  • Today saw the first of the flood debris collection points in Wraysbury and although we know that some residents did take advantage of the service we don't have figures just yet - we will report to you when we have feedback information.
Use of the three community hubs remains low - and in Cookham no-one has called in for the past three days.  Therefore, the following arrangements have been put in place for tomorrow (Thursday):
  • Wraysbury - open on Thursday with reduced hours of 12noon to 2pm - we will take a view tomorrow as to whether we should open again on Friday
  • Datchet - closed ( the Parish Council needs its premises back) so residents will be re-directed to the Wraysbury hub
  • Cookham - closed.
We would be really grateful if ward councillor in the three areas would use their local contacts to get this information out to residents.  Details have been put on our website and on social media and sent to the local press with the request that they put the changed arrangements on their websites too.

The Flood Recovery Centre at Tinkers Lane will be closed for tomorrow (Thursday) as various members of staff revert to "business as usual" activities.  However, it will be open again on Friday and at that stage a decision will be taken about whether or not we need to maintain it as a daily operation.  Of course, if it closes this does not mean the council's flood response stops. . Far from it - all our work will continue for the foreseeable future.

We aim to continue with your daily updates until the end of this week and then report to you when we have any out-of-the-ordinary news or relevant updates.

Communications Manager
Royal Borough of Windsor and Maidenhead

Royal Borough of Windsor and Maidenhead
News Release
For immediate use
25.2.14 297/13

Volunteers and offers of help - council asks flood-hit residents what they need

Residents affected by flooding are being asked to come forward with a list of things they need to help them recover.

The Royal Borough has received more than 200 offers of help from local people and businesses, all wanting to support flood-hit communities - and now the council is starting to link these with the people who need help.

Cllr Carwyn Cox, cabinet member for environmental services, said: "The flooding has brought misery and difficulties to many families in our borough and it is wonderful that we have received very generous offers of help and support from so many quarters - from individual people willing to help with clearing up to big companies providing supplies of, for example, cleaning and DIY materials.

"We are now starting to marry up the offers with what our residents actually need. That's why we are asking people to send us their requests and hopefully we will be able to match them with one or perhaps more of the pledges."

Residents are asked to email their requests to Deb Beasley, community and voluntary development officer, at

Cllr Carwyn Cox, cabinet member for environmental services - tel: 07808 470486
Debra Beasley, community and voluntary development officer - tel: 01628 796100
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Latest Update from RBWM 24 Feb

On Monday, 24 February 2014, 17:29, Anne Dackombe wrote:

Dear Councillors

The Royal Borough's support for residents in our flood-affected areas continues, with the news today around the programme of flood debris drop-off points aimed at residents who don’t have insurance and are therefore struggling to know what to do with their water-damaged materials.  A press release was issued earlier this afternoon and the information has been issued to parish councils, on social media and will be passed on to residents from tomorrow at the community hubs.

The following is a round-up of what else has been happening:

  • The community hubs in Datchet, Wraysbury and Cookham will remain open for business until Wednesday at least (10am to 3pm) - the number of people dropping in is quite low and by Wednesday we will have a clear view (after a week of hub provision) about how long we should continue.
  • As well as our own customer service advisors the hubs today had insurance experts supplied by Aviva, CAB volunteers and representatives from the Environment Agency, Thames Valley Police and the Royal Berkshire Fire and Rescue Service.
  • We continue to urge residents to hang on to their sandbags for future use if at all possible and, in fact, the weekend drop-off points attracted only limited numbers - 280 bags on Saturday and 250 on Sunday.
  • The Military continues to be of fantastic help to the Council and currently a representative is embedded with the Flood Recovery Team.
  • The huge mountain of sand at Tinkers Lane - not needed for sandbags - is now being taken away but the Council is storing as many sandbags as we possibly can for potential future use.
  • Work is under way on matching residents' needs to offers from volunteers and businesses.
  • We are looking at expanding the information we can provide to businesses about the support available to them on flood recovery.
  • Environmental Health colleagues are now getting calls from some residents about collecting the chemical toilets provided to vulnerable people whose sewerage systems were out of action.
  • The event-style toilets remain in place - and will be so until no longer needed, at which stage the Borough will organise collection.
  • A number of the vulnerable residents supported by our adult care team to move out of their homes have been helped to return.
I hope this is helpful.  We will continue to keep you posted of our flood-related activities.

Communications Manager
Royal Borough of Windsor and Maidenhead
Thames Valley Alert

Information on the multi-agency community hubs


Message from Thames Valley Police


Latest from RBWM


Flood Slide Show

Follow the below link for a video of the floods by Sarah Van Santen

Sezzy Film

Update 14:10 7 Feb (snapshots 19:35 2 Mar)

There are now two links under each graph.  One goes directly to the up to date information maintained by the Environment Agency.  The other is to a new web site we have found which gives a more detailed and historic view of the EA data

Old Windsor Old Windsor
Link to Old Windsor EA Graph

Link to Old Windsor RiverLevels Graphs

Bell Weir Bell Weir

Please note, it does look like the Bell Weir figures have not been updated since 9th Feb so I have added the Colne Brook at Hythe End.

Link to Bell Weir EA Graph

Link to Bell Weir RiverLevels Graphs

Colne Brook Colne Brook

Link to Colne Brook at Bell Weir EA Graph

Link to Colne Brook at Bell Weir RiverLevels Graphs

Jubilee River

Jubilee River

I do have some more information on how the Jubilee River measurements should be read.  The sharp rises and falls are indeed related to the operation of the gates at Taplow.  The measurement is made some way up river from the gates at Taplow, so a drop in the level shown on the graph is reflected in a rise in the Jubilee River itself (and vice versa), but not necessarily as massive as the rise or drop measured.  A pity there isn't a measurement taken down river, the other side of the bridge at Taplow.

Link to Jubilee River EA Graph

Link to Jubilee River RiverLevels Graphs

Maidenhead Maidenhead
Link to Maidenhead EA Graph

Link to Maidenhead RiverLevels Graphs

Staines Staines
Link to Staines EA Graph

Link to Staines RiverLevels Graphs

Latest advice and information from RBWM

Updated 15.00 Thursday 13 February

Contact the Council: 7am to 7pm on 01628 683800 and 7pm to 7am on 01753 853517

Severe Flood Warnings in the Royal Borough

Severe Flood Warnings remain for stretches of the Thames including Datchet, Old Windsor, Wraysbury and Horton.  Keep a check on the latest information at the Environment Agency website.  

Councillors and borough staff are liaising with local residents and providing support wherever necessary.  We are working in close co-operation with the EA, the police, fire and rescue service and other agencies to support residents and the travelling public.  

Please scroll down for new information from Royal Mail about redirection of post.  

Sandbags for Cookham, Bisham and Hurley

A joint agency campaign is being mounted to get urgent supplies of sandbags to residents and businesses at risk of flooding in the Cookham, Bisham and Hurley areas.  

People are being asked to contact the local operations centre at Bisham Primary School to REQUEST sandbags.  

Either visit Bisham Primary School in person or call 01628 482910.  

Bisham Primary School does NOT have supplies of sandbags - it is for co-ordinating requests only.  

The centre is being manned by military personal who will take all requests and deliver sandbags on a priority needs basis.  

Volunteering to help

The Council has received many offers of volunteer help from residents and businesses, all wanting to support flood-hit communities.  If you would like to volunteer please email

Council news

Sandbag deliveries continue to Wraysbury and Datchet and to other areas affected by flooding.   Please note the that distribution of sand bags is currently for residents only in flooded or areas deemed imminently in danger of flooding.  

Toilets - special arrangements for flood-affected areas

The Council has organised for residents to use public toilet facilities in flood affected areas, including leisure centres and public halls.  

Chemical toilets are also being delivered to very elderly and infirm residents who cannot travel - more than 30 have been provided so far.  

A limited supply of portable events-style toilets is being delivered to the following areas:

  • Ham Lane, Old Windsor (3)
  • Meadow Way, Old Windsor (2)
  • Junction of Fairfield Approach / Ouseley Road, Wraysbury (2)
  • Weylands (opp.  Wraysbury Primary School), Wraysbury (2)
  • Welley Road, Wraysbury, oppist the junction with The Avenue (2)
  • Junction of Eton Road / Slough Road, Datchet (2)
  • Junction of Ditton Road / Horton Road, Datchet (2)
  • The Avenue, Datchet (2)
  • Neville Memorial Hall, Milley Road, Waltham St Lawrence (2)
  • Junction of Lightlands Lane / Bass Mead, Cookham (2)
  • Bisham Abbey Sports Centre, Bisham (2)
These toilets will be serviced twice a week.  

Residents using the Wraysbury Primary School Centre there is alcohol gel and handwashing facilities available.  

Customer assistance

If you know of any vulnerable people needing assistance call the Council's customer contact centre on 01628 683800 or the out-of-hours number 01753 853817.  

The Council's customer contact centre is now open daily from 7am to 7pm to assist residents with flooding issues.  Call 01628 683800.  

The Council continues to have officers out across the borough 24/7 to monitor water levels and assist residents where necessary.  

Media enquiries

Call 01628 796220, 796507 or 796305.  Outside normal office hours call 01753 853517.  

Road and car park closures

The Council is carrying out regular checks on local roads and car parks.  

Roads closed:

Roads in the Datchet area are suffering badly from flooding.  Be careful and obey the closure signs.  

Current read closures:

  • High Street to The Green, Datchet
  • Junction of High Street/ Slough Road/The Green, Datchet
  • Eton Road/Slough Road/Datchet Road
  • Queen's Road, Datchet
  • Welley Road, Wraysbury
  • Datchet Road, Horton
  • Horton Road, Datchet
  • Southlee Road, Datchet
  • Quarry Wood Lane, Bisham
  • Pococks Lane, Eton
  • Bradenhams Lane, Temple
  • Meadow Way, Old Windsor (between Saxon Close and Follets Close)
  • The B4447 crossing The Pound at Cookham
  • Ferry Lane (fully closed)
  • Sutton Road (between Sheephouse Road and Cookham High Street)
  • Cookham Bridge
  • Station Hill, Ascot
  • Hurley - High Street, Shepherds Lane and Mill Lane
  • Meadow Lane, Eton
  • Also be aware that Surrey Council has closed the A308 at Runnymede.
Car parks closed:

  • Home Park, Windsor (park and ride also suspended)
  • King Edward VII car park, Datchet Road, Windsor (please note that King Edward Court Shopping Centre is still open)
  • Hurley car park.  
Road travel

The large number of road closures because of flooding is inevitably impacting on traffic in other parts of the Royal Borough, especially at peak times.  This is exacerbated by the disruption to public transport.  If you are travelling by road please expect delays and plan your journey accordingly.  


Residents and businesses who have a parking permit can use their parking permits in any Royal Borough parking bay (apart from designated residents' bays) and any Council car park.  

Cookham Causeway temporary opening

Through roads in Cookham are affected by floods so the Royal Borough is helping local residents by providing temporary limited access over The Causeway - and new extended opening times have been agreed by the Council.   The Causeway is now open for four hours a day instead of the original two.  The new opening times are: 9:30am - 11am; 12:30pm - 1:30pm and 3:30pm - 5pm.  

Signs show the opening times and there is marshalling of the access because of the need to have alternating one-way traffic and, for safety reasons, to make sure that pedestrians are not on The Causeway at the same time as traffic.  

Access for emergency vehicles will be maintained at all times.  

A shuttle bus service is running between 10am and 4pm daily to transport residents between Cookham Village and the shops at High Street, Cookham Rise (more public transport information below).  

School Closure Information

Please see our School Closure webpage.  

Public transport

Replacement road transport has been organised to operate between Staines and Windsor & Eton Riverside in both directions although these services will not be able to stop at Datchet, Sunnymeads or Wraysbury because of the current road conditions within the immediate area.

Passengers may use First Great Western services on all reasonable routes and London Underground services between Paddington and Waterloo.

Thursday 13 February and beyond

Services will not run between Staines and Windsor & Eton Riverside on these days.  Replacement road transport will be in operation where weather permits roads to be open and safe for buses to run.

A timetable for replacement bus services along this route until further notice is available here

Waterloo to Windsor & Eton Riverside services from 08:58 will be diverted to Ascot after Staines calling additionally at Egham, Virginia Water Sunningdale and Ascot.  Services will depart Waterloo at 28 and 58 minutes past the hour.

Windsor & Eton Riverside Services will be started at Ascot from 1016 Ascot to Waterloo calling additionally at Sunningdale, Virginia Water and Egham.

Ascot to Waterloo Services will depart Ascot at 16 and 46 minutes past the hour.

We do not have a confirmed date or time to reopen the line.  The above service plan will remain in place until a further update is given.

Advice to passengers: Please only travel on this route if absolutely necessary

We are sorry for the disruption this will cause to your journey.

More information at

Flooding and private water supplies

If you rely on a private water supply and are affected by the flooding - especially if your well, spring or bore hole head has been covered by flood water - you should assume the supply has been contaminated and not fit to use without boiling.  

Boil water before you use it for food preparation/washing, drinking, brushing teeth, and washing wounds.  Alternatively you could use a bottled water supply, but please refer to the NHS advice on giving water to infants.  Remember also that water for pets should be boiled.  

Financial support for businesses - Please have a look at the storm fund loan scheme PDF attached it Is for non RBS customer and may assist local businesses after the flooding has subsided.

Business taxes

  • all affected businesses will be able to apply to their local authority to get business rate relief for 3 months
  • further detail will be announced shortly on the application process and eligibility
  • HMRC will also set up a new hotline for those who have been affected by flooding and may have difficulties in meeting their tax liabilities
  • in all cases HMRC will look to offer up to 3 months additional time to pay.  This will cover all taxes owed to HMRC, including VAT, PAYE and corporation tax
£10million fund for farmers suffering water-logged fields

  • the government will make available up to £10 million for a one-off grant scheme designed to support farm businesses to restore flooded agricultural land and bring it back into production as quickly as possible
  • the fund will also help farmers introduce lasting and sustainable flood prevention measures to help secure future production once land is restored
  • the fund will be open for applications by the end of February - we will keep the application window open for as long as possible given uncertainty around flood water levels receding
  • the scheme will be open to all farm businesses that require support but will be targeted at those areas most affected by the flood crisis
  • the Department for Environment, Food and Rural Affairs (DEFRA) will announce further details and a single point of contact (for email, post and telephone) shortly

£750 million from the major banks

A total commitment in excess of £750 million from the major banks to provide financial support to business and individual customers affected by the floods.

The packages include a mixture of repayment holidays, reduced or waived fees, loan extensions, increased flexibility of terms, and additional specialist support teams deployed on the ground.  This support is being made available to businesses, farmers and individual customers in affected areas.  

  • RBS have already announced a £250 million interest free loan fund for affected businesses, and have extended this with an offer of repayment holidays for mortgage customers
  • Lloyds and Barclays have today announced financial packages of around £250 million each
  • HSBC, Santander and Nationwide have also announced extensive programmes of support for their affected business and individual customers
Advice if you are at risk of flooding

The Council is here 24/7 to help residents at risk of flooding, as well as those already affected.  If you believe your home is at risk please have a look at the Flooding Advice provided below and also from Public Health England.   Information from Royal Mail about redistribution of post:


Mail services to customers across parts of the country continue to be affected by flooding.  Royal Mail is delivering where it is safe to do so but access is no longer possible to some addresses.  We understand that this must be a very difficult time for affected customers.  With immediate effect and until further notice, we will waive the charge for new 3 month Redirections requested by customers in flood affected areas.  This note provides more details on options available to our customers.  


Customers can collect their mail from their local delivery office, remembering to provide relevant identification.  There will be no cost for this facility.  


If customers are moving out of the area and want their mail to move with them, we can provide a 3 month Redirection free of charge, for telephone applications only.  Customers should call 08457 777888 and request a Free Redirection.  

In order to protect the security of our customers' mail against potential fraud, we will need to process a payment from a card registered to the address mail is being redirected from.  However, we will immediately refund the customer and this will be visible in accounts within 3 - 5 working days.  

Some useful websites

Flood water may be contaminated with sewage and animal or other waste and so may contain harmful bacteria or chemicals.  However the risk of illness is low because of dilution in the high volume of water.  A number of agencies have advice on their websites:

Flood debris

Please do not put flood debris, flood-damaged household goods and sandbags in your wheelie bins or leave it for collection by Veolia (see information above).  

If you haven't done so already, contact your insurers for information about making a claim and disposing of any flood-damaged items.  

Toilet facilities

Flooding has caused problems for a number of households which are still without toilet facilities.  The council is, wherever possible, providing chemical toilets to older and more vulnerable residents who cannot make alternative arrangements.  Also to provide residents with options until the water levels return to normal, the council has organised for the toilets in Wraysbury Village Hall to be open to the public Monday to Saturday from 1 to 3pm.  Other options are being explored.  


If you have been provided with sandbags the Council recommends that after the flood threat has passed you retain them for future use.  However, if you don't have a place to store them, please open the bags and put the contents on your garden.  

Contact the Council

You can contact the Council on 01628 683800 or if you are calling outside normal opening hours please call 01753 85351

Paul Roach
Windsor and Eton Town Manager
York House
Sheet Street

T: 01753 743921

Postponement of Parish Council Meeting

The Parish Council meeting scheduled for 17th Feb has been postponed.  We will post a revised date when known.

Emergency Contact Information

We have 14 severe alerts around us so must expect some difficulties, so I have centralised some important information.
  • Flood Co-ordination centre (school) 01784 482603
  • Su Burrows, Co-ordinator 07816 777416.
  • Dave Francis, Flood Warden 07957 123029.
  • Royal Borough flooding support 01628 683800 and Out of Hours number 01753 853817
  • Royal Borough sandbags 01753 853517 - or the flooding support numbers above, or Su or Dave at top of list.  Ask Royal Borough how long to deliver.  If it seems too long call the Flood Co-ordination centre (school)as they will be attempting to manage the distribution.  Don't sandbag garages unless they lead directly into the house as they should be designed to flood and ease the flow of water.
  • The village school will be open from 07:00 for respite, information and to co-ordinate help.
  • Royal Borough flood page at
  • Environment Agency contacts at; Floodline on 0845 988 1188; Twitter (@EnvAgencySE.
  • To sign up for Flood Alerts or call Floodline
Above all, look out for elderly or frail neighbours, and don't be afraid to use the 999 service, after all, this is an emergency. Hythe End, Wraysbury Road area, Gloucester Drive and environs - you are all part of the village too, and this is also for your assistance.

Latest information from The Parish Council Chairman 9 Feb 18:00

Most of the parish is now subject to a Severe Flood Warning by the Environment Agency.  The River Thames is expected to rise a further 8-12 inches in the next 24 hours and flood levels are expected to remain high for up to seven days.  These levels will be above those reached in 2003 but rather less than those reached in 1947.  Many houses are expected to flood and evacuation procedures are in place where necessary.

Wraysbury Primary School will be closed for Monday and Tuesday and will operate as an emergency reception centre during the period of closure.

Flood walls are being built in Datchet by the EA and the Army and this will result in the B376 being closed between Wraysbury and Datchet.

Andrew Davies WPC Chairman

We have recently received the following from the RBWM 7 Feb

Dear Councillors

You'll have heard the dire weather forecast for the next couple of days and this is to reassure you that the Royal Borough is, as usual, geared up to help residents and the travelling public.

Dave Perkins, Head of Streetcare and Operations, has asked me to let you know that his teams will be working over the weekend and will be keeping a careful watch on how things develop.

The Environment Agency has provided a gloomy picture of expected flooding which is predicted to "exceed 2003 levels".  This means we can expect flooding across the borough, including at Maidenhead and Windsor.  There are no further details at present but we will keep you posted if necessary over the weekend if more information comes through.

The Control Room will, of course, be staffed as usual 24/7 and will be key to monitoring the situation.

If at any stage your residents require urgent support, e.g. if their homes are in imminent danger of flooding or if there are distressed, vulnerable people needing assistance, please call the out-of-hours number 01753 853517.

Dave and his teams will keep me up-to-date with any developments so the website can be amended and information provided to the broadcast media if necessary.

With regards in the meantime


Communications Manager
Royal Borough of Windsor and Maidenhead
Town Hall
St Ives Road
Tel: 01628 796410

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Message from Chairman Andrew Davies 7 Feb

I have just been advised that the EA currently expect 2003 levels to be reached again and that is expected to happen on Monday

This is a message from the EA timed at 0817 on 7 Feb.

A Flood Warning has been issued by the Environment Agency for the River Thames at Staines and Egham, Area A.

Flooding is expected for the River Thames at Staines and Egham, including Pooley Green, Thorpe Lea and east Egham this morning.

Immediate action required.

The river and flooding forecast is as follows: The River Thames in the Staines and Egham area has risen in response to the recent rainfall and is forecast to continue to rise until the beginning of next week.  Property flooding is to be expected from today onwards.  The current river forecast suggests that river levels in this area could reach a similar or higher level than those seen in January 2003. The weather prospects are to expect further showers this morning, which could be heavy at times.  Friday afternoon will be mainly dry but further rain is forecast for this evening.

  • Act now to protect yourself and your property.
  • If it's safe to do so, block doors with flood boards or sandbags and cover airbricks and other ventilation holes.
  • If you are caught in a flash flood, get to higher ground.  Stay away from flood water and don't take risks.
  • Move family, pets and valuables to a safe place.
  • Keep a flood kit ready including a torch, batteries, fully charged mobile phone, warm clothes, water, food and any prescription medicines you may need.
  • If it's safe, make sure your neighbours are aware of the situation and offer help to anyone who may need it.
  • Avoid walking, cycling or driving through flood water.
  • Turn off gas, electricity and water if your property is about to flood.  Never touch an electrical switch if you are standing in water.
  • Call Floodline on 0845 988 1188 using quickdial 173110 for up-to-date flooding information.
  • Keep an eye on local water levels and weather conditions.  The Environment Agency website contains details of river level and flooding information and can be accessed at
  • Stay tuned to radio weather, news and travel bulletins including Radio Jackie 107.8 FM and LBC News 97.3 FM and Digital Radio

Environment Agency South East
West Thames Flood Warning Duty Officer
Red Kite House,
Howbery Park, Wallingford,
Oxon. OX10 8BD
Floodline 0845 988 1188

Update as of 12:50 11 Jan

Note from Andrew Davies

"I went down to Ouseley Road this morning.  Flood levels are marginally higher than yesterday but no more. It looks very much as though we have peaked for the time being.  It will, however, be several days before the water starts to subside and that assumes no further heavy rain in the Thames headwaters.

While I was there I met some Thames Water engineers who are shutting down the sewage pumping station in Friary Road.  I have since spoken to Thames Water who have promised to call me by 2:00pm to tell me which properties will be affected."

Update as of 17:00 9 Jan

A Flood Warning has been issued by the Environment Agency for the Colne Brook at Colnbrook.

Flooding is expected for The Colne Brook at Colnbrook including Horton and Wraysbury this afternoon.

Immediate action required.

The River Thames continues to rise at Staines, Wraysbury and Hythe End and will impact the river levels on the Colne Brook and other smaller watercourses such as the Horton Ditch.  Flooding of some properties closest to these rivers is expected.  Levels are currently expected to be comparable to January 2003.  The River Thames is expected to continue to rise for the next few days and remains sensitive to further rainfall.

Residents in this area may have already received a flood warning for the River Thames and should take action based on the detail provided in this warning.  Riverside properties next to the Thames are particularly at risk of flooding over the next few days including properties in Wraysbury, Old Windsor, Staines and Hythe End.

We do not expect property flooding at this time in the villages of Colnbrook and Poyle.

It also look like the telemetry at the Jubilee River (Taplow) is not working.  We have looked at the Jubilee River at Dorney and it is full - see the quote below from the Environment Agency:

"We are currently at gate movement 13 of 13 and the Jubilee River is working at capacity.  We have a team rostered up on the ground to closely monitor the Jubilee River over the next 4 days (subject to weather forecast into next week and conditions out on the ground)."

Update as of 10:50 9 Jan

A Flood Warning has been issued by the Environment Agency for the River Thames at Wraysbury.

Flooding is expected for the River Thames at Wraysbury village including Welley Road, Ouseley Road, Station Road and Staines Road, as well as Magna Carta Lane this evening.

Immediate action required.

The river and flooding forecast is as follows: river levels on the Thames at Wraysbury are high and continuing to rise in response to recent rainfall.  Property flooding is expected to begin this evening. River levels are expected to rise throughout the night and over the next two days.  The Environment Agency will continue to monitor the river and update this message as the situation changes.

The weather prospects are: for further rain this evening before a mostly dry day tomorrow.

Latest information is to expect levels at or near 2003

Update as of 18:00 8 Jan

A Flood Warning has been issued by the Environment Agency for the River Thames at Staines and Egham, Area A.

Flooding is expected for the River Thames at Staines and Egham, including Pooley Green, Thorpe Lea and east Egham this afternoon.

Immediate action required.

The river and flooding forecast is as follows: The River Thames continues to rise at Staines.   Flooding of properties closest to the river is expected this afternoon.  Levels will continue to rise over the next few days, with levels expected to be similar to January 2003.  The weather forecast is to expect showers tonight, some of these could be heavy.  This afternoon and into this evening is looking drier with possibility of some lighter showers.

Update as of 16:00 7 Jan

River Thames from Datchet to Shepperton Green including Old Windsor, Wraysbury, Horton, Staines, Egham, Laleham and Chertsey

The river and flooding forecast is as follows: River levels on the River Thames are very high, and are continuing to rise.  There are flood warnings in force to cover parts of this area.  The weather prospects are to expect showers to spread across the area this evening some of these will be heavy.  More heavy showers are expected overnight and through Tuesday.

20:31 on 06 Jan 2014

River Thames at Old Windsor including Church Road, The Priory and around St. Lukes Road, Burfield Road and Straight Road

The river and flooding forecast is as follows: The River Thames is continuing to rise in the Old Windsor area. Flooding of properties close to the river is expected.  The Thames will continue to rise over the next few days. River levels are expected to be higher than those seen during November and December 2012 and close to those of January 2003.  The weather forecast is to expect a day of sunshine and showers today with some potentially heavy showers tonight that should clear by Wednesday morning.

13:58 on 07 Jan 2014

The below was passed on by Clr John Lenton

A Flood Warning has been issued by the Environment Agency for the Properties closest to the River Thames at Wraysbury from Old Windsor Weir to Magna Carta Island.

Flooding is expected for the River Thames from Old Windsor Weir to Magna Carta Island, including Ham Island, The Avenue, Park Avenue, King Johns Close and Friary Island areas of Wraysbury from tomorrow morning.

Immediate action required.

The river and flooding forecast is as follows: River levels are continuing to rise on the River Thames following the recent rainfall. Flooding of some low lying properties closest to the river is expected from tomorrow morning onwards. River levels will continue to rise slowly in response to the sustained rainfall.  River levels are expected to be lower than December 2012.

The latest weather forecast suggests that there will be significant rainfall on Sunday night into Monday.
  • Act now to protect yourself and your property.
  • If it is safe to do so, block doors with flood boards or sandbags and cover airbricks and other ventilation holes.
  • If you are caught in a flash flood, get to higher ground.  Stay away from flood water and don't take risks.
  • Move family, pets and valuables to a safe place.
  • Keep a flood kit ready including a torch, batteries, fully charged mobile phone, warm clothes, water, food and any prescription medicines you may need.
  • If it is safe, make sure your neighbours are aware of the situation and offer help to anyone who may need it.
  • Avoid walking, cycling or driving through flood water.
  • Turn off gas, electricity and water if your property is about to flood.  Never touch an electrical switch if you are standing in water.
  • Call Floodline on 0845 988 1188 using quickdial 173135 for up-to-date flooding information.
  • Keep an eye on local water levels and weather conditions.  The Environment Agency website contains details of river level and flooding information and can be accessed at
The above information was telephoned to the RBWM and as of 19:26 on Sunday 5 Jan, I cannot find it in the EA website.

As the EA does not believe that that part of Wraysbury south of Magna Carta Lane is in Wraysbury, residents should assume that Hythe End is also at risk.  I have asked the Borough to find out.

Clr and Deputy Mayor John Lenton


 The Flooding Bible

Graham Sinclair, flooding warden for the past 30 years has put together a "flooding bible", detailing valuable pointers to surviving a flood.  Find it here TheFloodingBible.pdf.  Please download and read carefully if you are in a flood risk area.


 Wet Weather Advice from Thames Water

Some Advice from Thames Water!

Thames Water have released an advice sheet.  To download the sheet, please follow this link - Wet Weather Advice Sheet.


 Flood Recovery - 14 Jan 2014 (updated 22 Jan)

Message from Craig Miller

Flood Debris Assistance Updated 15:00 22 Jan

The Council has received a number of requests for assistance with the disposal of flood debris  Whilst, the clearance of flood debris and damaged items is a matter that is dealt with through an individuals insurance company the Council recognises that some residents will have a need to dispose of some materials quickly and indeed others may not have insurance.  In order to provide support for residents affected in this way the Council has arranged for a refuse collection vehicle to be made available in locations near to affected areas for an hour long period on identified days.  Residents will be able to bring domestic flood waste to these points for removal and disposal.  The dates, times and locations are detailed below:

  • Monday 20 January 2.30pm to 3.30pm - The Avenue, Wraysbury (RCV to be locate for one hour in the recess by the road bridge)
  • Tuesday 21 January 2.30pm to 3.30pm - Junction of Welley Road & Ferry Drive
  • Wednesday 22 January 2.30pm to 3.30pm - Ham Lane
  • Thursday 23 January 2.30pm to 3.30pm - Hurley High Street
  • Saturday 25 January 9.00am to 10.00am - Junction of Ouesley Road/Coppice Drive
  • Saturday 25 January 1.00am to 12noon - Junction of Ferry Lane/Hythe End Road
  • EXTRA DATE ADDED Monday 27 January 2.30pm to 3.30pm - Junction of Hythe End Road with the access road to The Island, Wraysbury.
As detailed above, the service will be to assist residents with the disposal of domestic waste items damaged by flood.  The collection vehicle will be located in the identified locations for one hour (or until the unit is full if this is earlier than one hour).  In order to ensure the collection vehicle is not damaged the service will not be able to collect the following:
  • White goods or electronic items;
  • Solid waste e.g. concrete, hardcore, asbestos based products;
  • Liquid waste
  • Non-domestic furniture items
I have asked for this information to be added to the Council's webpage but would request your assistance to forward this information onto the appropriate contacts and representatives that you have in your wards for flood.  Your assistance in this matter is greatly appreciated.

In the meantime, please do not hesitate to contact me directly if you should have any queries.

With best regards

Craig Miller

Message from your Borough Councillor

RBWM Council cash support for residents affected by current flooding

Residents affected by current flooding are invited to apply for financial assistance from the Royal Borough's flood relief fund - and they may also be eligible for council tax exemption.

The Mayors flood relief fund is available to help:

  • residents with the costs of damage or loss relating to their home
  • provide a contribution towards the cost of flood protection measures for the future.
"The Mayors flood relief fund is another way we can offer assistance and we are inviting local people who have suffered loss or damage in these present floods to apply.  Obviously, the first call must be on their insurers but if there are any uninsured losses or damage then the council fund may be able to help."

Applications relating to currently affected properties should be made to the flood relief fund at

Council tax exemption

Residents forced to move out of flood-damaged homes will not have to pay council tax for the time they are displaced.

The exemption applies for every day a home lies empty and in need of substantial building or remedial works to make it habitable again.  The exemption can last for up to 12 months.

Further details about the exemption scheme are available by emailing and quoting Council Tax - Flood Exemption in the subject box.

Cllr. Colin Rayner

Immediate Past Mayor, Royal Borough of Windsor & Maidenhead Council

Horton & Wraysbury Ward, Royal Borough of Windsor & Maidenhead

Message from the Royal Borough

Waste and recycling collections

Regular checks are being carried out in flooded areas to determine the first possible time when waste collection vehicles can gain access.

In the meantime, if you live in one of the areas affected please put out your waste and recycling bins when flood water allows and they will be picked up by Veolia, the Council's waste contractor, as soon as possible.  Where water levels allow we will aim to complete collections on your scheduled collection day this week.  Additional domestic waste and recycling (that you would normally place in your black or blue wheelie bins) will be collected.  If you have any excess domestic waste please put it in black plastic rubbish bags and place beside your wheelie bins for collection.

If necessary, the Council will make special arrangements for properties which miss out on two weeks' collection.

If any of your bins or boxes have gone missing, check around the area as they may have been displaced by the flood waters.  If you still can't find them, contact the Council on 01628 796801.

Flood debris

Please do not put flood debris, flood-damaged household goods and sandbags in your wheelie bins or leave it for collection by Veolia.

If you haven't done so already, contact your insurers for information about making a claim and disposing of any flood-damaged items.


If you have been provided with sandbags the Council recommends you retain them for future use. However, if you don't have a place to store them, please open the bags and put the contents on your garden.

Chemical toilets

If you were supplied with a chemical toilet by the Council, please empty the contents into your own toilet when it is operational again.  Clean and retain the chemical toilet until it can be collected by the Council.

Older and more vulnerable residents who cannot split sandbags or empty chemical toilets should contact the Council on 01628 683800 to request help.

Please contact me if there are any problems.

Kind regards

Cllr John Lenton
Deputy Mayor

Royal Borough of Windsor and Maidenhead


 EA Flood Warning Service Drop-in Wraysbury and Staines - updated 8th Nov

I have been given a couple of maps by the EA which mark out the boundaries of the high risk (pink), and not so high risk (blue), areas for Wraysbury and Staines.  Those of us that live in the Hythe End area will need to look at the Staines map. Please note that these are un-maintained documents so are only guaranteed as valid on the day of receipt (8th Nov 2013).  If you wish to confirm the veracity of these maps you will need to visit the EA web site.

The maps can be downloaded by following these links:-

Wraysbury Flood Risk
Hythe End (and Staines) Flood Risk


 Safety in the home

Please take the time to read and act upon the information in the following two presentations supplied by the Fire Brigade to ensure you and your family are prepared.
Make Your Home Safe
Take Extra Care


Email the Clerk

Clerk to the Council
01784 482613